Privacy Policy

Last Updated: April 10, 2025

At Low Price Vision, your privacy is a top priority. We’re committed to protecting the personal information you share with us when you shop for optical frames, prescription lenses, and sunglasses on our website, lowpricevision.com (the “Site”), our mobile applications (the “App”), or through any related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, share, and safeguard your information so you can shop with confidence.

If you have any questions about this policy or how we handle your data, please contact us at hello@lowpricevision.com or call +1 415-255-5200. We’re here to help!

1. Information We Collect

We collect information to provide you with a seamless shopping experience, fulfill your orders, and improve our Services. Here’s what we may collect:

a. Information You Provide

• Personal Details: Name, email address, phone number, billing and shipping addresses.

• Prescription Information: Details like lens power or pupillary distance when uploaded during checkout.

• Payment Information: Securely processed via third-party providers (e.g., Bank Transfer, PayPal, Google Pay, Apple Pay).

• User Content: Reviews, comments, photos, or other feedback you submit.

• Communication Preferences: Email subscription choices and order update settings.

• Customer Support Interactions: Any information you share when contacting us.

b. Information Collected Automatically

• Browsing Data: IP address, browser/device type, and pages visited, via cookies or similar technologies.

• Usage Data: Interaction details, such as cart activity or promotions clicked.

• Location Data: Approximate location via IP to improve shipping and comply with laws.

c. Information from Third Parties

• Social Media: If you engage with us on Instagram, Facebook, etc.

• Analytics Partners: Aggregated insights from tools like Google Analytics.

• Payment Processors: Confirmation of completed transactions.

2. How We Use Your Information

• Fulfill and ship orders.

• Verify prescriptions and process returns.

• Provide customer support.

• Personalize your shopping experience.

• Send order updates and (with your permission) marketing communications.

• Analyze and improve our Services.

• Protect against fraud or unauthorized use.

• Comply with legal obligations.

We never use your prescription data for marketing or sell your personal data.

3. How We Share Your Information

We only share your data when necessary:

• Service Providers: Payment processors, shipping carriers, IT support, analytics tools.

• Lens Manufacturers: Prescription information only to fulfill your order.

• Legal Authorities: When legally required.

• Business Transfers: In case of acquisition or merger.

• With Your Consent: For example, publishing reviews you submitted.

4. Cookies and Tracking Technologies

We use cookies and similar tools to improve functionality and performance:

• Essential Cookies: Required for basic features (e.g., cart, login).

• Performance Cookies: Improve how the site works.

• Marketing Cookies: Used only with your consent for targeted ads.

You can manage cookies via browser settings or our consent tool.

5. Your Privacy Choices

• Access/Update: Log in to view or change personal info.

• Delete: Email us to request account/data deletion unless legally required to retain it.

• Marketing Opt-Out: Use unsubscribe links or contact us.

• Cookies: Adjust settings anytime.

• Do Not Track: Our site currently does not respond to DNT signals.

California residents—see Section 8 for additional rights.

6. Data Security

We use SSL encryption, access controls, and security audits to protect your data. While no system is 100% secure, we will notify you promptly if any breach occurs.

7. International Data Transfers

If you’re outside the U.S., your information may be processed in the U.S. We use lawful safeguards like standard contractual clauses for international transfers. By using our Services, you consent to this.

8. Children’s Privacy

Our Services are not directed to children under 16. If we inadvertently collect such data, contact us immediately, and we will delete it.

9. Data Retention

We retain data as needed for our Services or legal compliance:

• Active accounts and prescription history for reorders.

• Transaction records for tax purposes.

• Deleted securely when no longer needed.

10. Third-Party Links

Our Site may link to other websites (e.g., payment processors, social platforms). We are not responsible for their privacy practices—please review their policies.

11. Changes to This Privacy Policy

We may update this Policy to reflect changes in practices, law, or technology. Major changes will be communicated on the Site or via email. Continued use of the Services constitutes acceptance.

12. Contact Us

Have questions? Contact our team:

Email: hello@lowpricevision.com
Phone: +1 415-255-5200

Thank you for trusting Low Price Vision with your eyewear needs. We’re committed to protecting your privacy and helping you see clearly.